General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• RV and Tent Check-in is at 12 noon
• Rental Unit Check-in is at 4:00 p.m.
• Campsite & Rental Check-out are at 11 a.m.
• Store/Recreation Hours are Sunday - Thursday: 10 a.m. - 5 p.m., Friday – Saturday: 10 a.m. - 7 p.m.
• Propane Hours: Wed, Sat: 11 a.m. - 2 p.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• For late arrival arrangements, please contact our Welcome Center at (530) 389-8241 before 4:30 pm.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Reservations & Payments

• Your credit card will be charged one night rack rate prior to arrival.
• To make changes to your reservation, please call us at (530) 389-8241 and specify that you booked your reservation online.
• Prices and site types are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellations & Refunds

• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.

Pet Policy

• Pets are allowed but must be on-leash and supervised at all times as we have a population of bears in the area.
• Only some of our cabins and yurts are pet friendly.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Campground Services & Information

• Wood fires are not allowed at Snowflower, including charcoal BBQs. Gas firepits are allowed, except for heightened periods of fire risk. Enclosed gas cooking devices are always allowed.
• Site locations are not reserved, but our staff will assist you in finding a suitably sized site. Occasionally, during peak season, we will assign sites to relieve you of the burden of searching throughout the park for a site.
• There is a $75 per person/per night surcharge for any additional person(s) in a rental over the maximum allowed. You will be charged if you have more people staying in the rental than it allows.
• A community campfire is lit by staff, with s’mores, and on peak Fridays and Saturdays.