Policies

California COVID-19 Restrictions

Our campground is open and ready to welcome you! As you make your reservation, please review California’s COVID-19 Restrictions, which include recommendations for travel to and within the state. Additionally, if you plan to stay less than 14 days you are required to sign a waiver prior to check-in. If you do not meet the criteria outlined in the waiver, you can still enjoy your stay with us by simply extending your stay to meet the 14-day requirement. Note, all customers entering California from another state should consider the 14-day quarantine requirement outlined in California’s COVID-19 Restrictions.

General Policies:

• RV Check-in 12 p.m.
• RV Check-out: 11 a.m.
• Rental Check-in: 4 p.m.
• Rental Check-out: 11 a.m.

• Guests aged 12 years old and under at the time of check in are considered children.
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
• Pets are allowed at all sites except for cabins and cottages.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728.

Reservation & Payment Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• If a RV/Tent site reservation is cancelled at least two days prior to arrival, an administrative fee of $25.00 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check out.
• For reservations of one month or longer, a full refund of your reservation deposit will be made for notifications made 45 days in advance of original arrival date.
• For cancellations received less than 45 days prior to arrival, the deposit amount will be held in account to be used anytime within the next 12 months.
• The only exceptions would be a documented major family medical emergency or death, which will entitle a guest to a full refund prior to check in.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.