About RVontheGo

Last Update: May 27, 2026

PRIVACY POLICY
Equity LifeStyle Properties, Inc. (hereinafter, the "Company", "ELS", "we", "us" or "our") and its subsidiaries and affiliates, values you as our guest or resident and recognizes that privacy is important to you. We are committed to treating your personal information with care and respect. Our policy is designed to provide transparency into our practices, including how we collect, use and disclose data.

This Policy describes the privacy practices of the Company for data that we collect:

• through websites operated by us from which you are accessing this Policy, including, but not limited to, equitylifestyleproperties.com, myMHcommunity.com, ThousandTrails.com, RVontheGo.com, petiteretreats.com, campusa.com, loggerheadmarinas.com and other websites owned or controlled by us (collectively, the "Websites");
• through the software applications made available by us for use on or through computers and mobile devices (the "Apps");
• through our social media pages that we control from which you are accessing this Policy (collectively, our "Social Media Pages");
• through your communications, including email, text, chat, and other electronic messages, with us; and
• when you live, visit, or stay at one of our properties ("Properties"), or through other offline interactions (collectively, "Property Visits and Offline Interactions").

It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services (herein defined).

Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the "Online Services" and, together with the Property Visits and Offline Interactions, the "Services." For the purposes of this Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose data we have collected pursuant to this Policy. By using the Services, you agree to the collection, use, and disclosure of your data as described in this Policy. If you do not agree to this Policy, please do not use or access the Services. This policy may change from time to time (see Updates to Policy). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

TABLE OF CONTENTS

• TYPES OF INFORMATION WE COLLECT
• HOW WE COLLECT YOUR INFORMATION
• USE OF PERSONAL DATA AND OTHER DATA
• DATA SECURITY AND RETENTION
• WITH WHOM YOUR INFORMATION MAY BE SHARED
• CHOICES AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION
• CHILDREN'S PRIVACY
• UPDATES TO POLICY
• ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
• ADDITIONAL INFORMATION FOR RESIDENTS OF OTHER U.S. STATES

1. TYPES OF INFORMATION WE COLLECT

We collect information about you and from you in various different ways when you interact with our Services. The types of information we collect may vary depending on which Services you use and how you interact with them, and may include the following:

• Basic contact details, such as name, address, telephone number, and email address,
• Demographic information, such as gender and date of birth,
• Payment information, such as credit and debit card number, bank account, and billing address,
• Financial information, such as income, credit history and score, employment history, and proof of income,
• Government identifiers, such as Social Security number, passport, driver’s license or other government-issued identification,
• Insurance information, such as policy numbers and coverage details,
• Publicly available information, such as social media account ID and profile photo,
• Data about family members and companions, such as names and ages of children,
• Account history, including information about account, transactions, or stays,
• Visual and audio information, such as images, video and audio data via security cameras located in common areas, such as clubhouses, at our properties,
• Any information you choose to include in communications with us, for example, when sending a message through the Services,
• Browser and device data, such as device and browser type, operating system, unique device identifier, and internet protocol (IP) address,
• Information regarding your interactions with the Service, such as app usage data, log data, data and time stamps, clickstream data, interactions with marketing emails, ad impressions,
• Analytics data received from analytics providers such as Google Analytics, and
• Preferences, enquiries and comments and any other personalized data ("Personal Preferences"), such as your interests, activities, language, purchase choices, services and amenities of which you advise us or which we learn about you.

We may deidentify or anonymize your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you ("deidentified information") (or we may collect information that has already been deidentified/anonymized), and we may use such deidentified information for any purpose. To the extent we possess or process any deidentified information, we will maintain and use such information in deidentified/anonymized form and not attempt to re-identify the information, except solely for the purpose of determining whether our deidentification/anonymization process satisfies legal requirements.

If you submit any information about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Policy.

2. HOW WE COLLECT YOUR INFORMATION

When you use or access the Services, we collect certain categories of information about you in a variety of ways:

• Online Services. We collect information about you when you visit our Websites, make a reservation, purchase goods and services from our Websites or Apps, communicate with us, or otherwise connect with us or post to Social Media Pages, or sign up for a newsletter or participate in a survey, contest, promotional offer or webcast.
• Property Visits and Offline Interactions. We collect information about you when you visit our Properties, or use amenities and services, such as restaurants, stores and activity centers. We also collect information when you attend promotional events that we host or in which we participate, or when you provide information to facilitate an event.
• Customer Service. We collect information about you when you make a reservation, communicate with us by telephone, email, text message, chat, fax or other electronic message or contact customer service. These communications may be recorded for purposes of quality assurance and training.

We automatically collect certain information about your interaction with the Services through a variety of technologies, such as cookies, pixels, tags, and application program interfaces, including when you visit our Online Services or use our Online Services on third-party sites or platforms using one or more devices, whether or not you are logged in or registered.

• Your browser or device. We collect certain data through your browser or automatically through your device, such as your computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version and the name and version of the Online Services (such as the Apps) you are using. We use this data to ensure that the Online Services function properly.
• Your use of the Apps. We collect certain data when you download and use an App, such as App usage data, the date and time the App on your device accesses our servers and what data and files have been downloaded to the App based on your device number.
• Cookies. As part of offering and providing customizable and personalized services, our Online Services may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a server and stored on your computer's hard drive. Several features of our Online Services require that you accept cookies in order to work properly. We often use cookies to store visitors' preferences and record session information.

We use cookies in order to optimize our marketing efforts as well as those of other third parties, with regard to advertising. These cookies are shared with third parties such as advertising and social media networks, or other companies, in order for these entities to be able to yield more efficient use of available advertising inventory. For these purposes, the cookies are usually placed by the advertising networks and other media properties we work with. This functionality enables these entities to remember that you have visited our Online Services, and this information is then shared with third parties such as advertisers and data processing and targeting companies.

Cookies are also placed by other third parties, such as companies that track, measure and analyze various aspects of our web site activity in order to help us customize and improve the web site experience for visitors to our Online Services, and to provide other third parties with information about visitors to our Online Services to help optimize their marketing efforts.

You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services of our Online Services that require registration in order to participate. These services include auto-fill in of the logon form, the ability to book reservations, and potentially other features of our sites. However, you can still use other features of our Online Services even if you do not accept cookies. Our Online Services may also collect IP addresses which can be used to correlate a cookie with your specific computer or device.

Please also note that you can opt out of our advertising service provider(s) and other companies’ tracking cookies by visiting the Digital Advertising Alliance located at https://www.aboutads.info/choices/ or the Network Advertising Initiative located at https://www.networkadvertising.org/choices/.

• Pixel Tags and other similar technologies. We collect data from pixel tags (also known as web beacons and clear GIFs), which are used with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Online Services.
• Analytics. We collect data through Google Analytics and Adobe Analytics, which use cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/‌partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout. You can learn more about Adobe and opt out by visiting https://www.adobe.com/privacy/opt-out.html.

Your browser settings may allow you to transmit a "do not track" signal, "opt-out preference" signal, or other mechanism for exercising your choice regarding the collection of your information when you visit various websites. Generally, our website is not designed to respond to such signals, and we do not use or disclose your information in any way that would legally require us to recognize opt-out preference signals. However, depending on where you live, our website may recognize the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will honor your request only for the browser or device that sends the GPC signal. When you log into your account, the opt-out will extent to your account as well. If you do not have an account or are not logged into your account, your request to opt out through the GPC will not apply to any account information. To learn more about "do not track" signals, you can visit https://www.allaboutdnt.com/. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

3. USE OF YOUR INFORMATION

The primary goal of collecting your information is to provide you, the user, with a customized and optimized experience and to assist you in communications and completing transactions with us. We use your information for our legitimate business interests and to manage our contractual relationship with you, including, but not limited to, the following:

• Provide the Services you request. We use your information to provide Services you request, including, but not limited to:
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
• To facilitate payment, send administrative information, communicate emergencies, process applications for residency or membership and provide you with related customer service.
• To complete your reservation and stay, for example, ensure that your site or rental is available, send confirmation or pre-arrival messages and to provide you with information about the area and the property at which you are scheduled to visit.
• Communicate with you about services and goods according to your Personal Preferences. We use your information, such as phone number and e-mail, to send you informational and marketing communications and promotional offers about our services and our partners’, as well as periodic customer satisfaction, market research or quality assurance surveys. For the avoidance of doubt, by providing your phone number, you agree to receiving calls and messages at that number, including auto-dialed and pre-recorded message calls, about your account, billing and reservations. Standard messaging, data and call rates apply. Message frequency may vary. If you do not wish to receive such emails, mailings, telephone calls, or text messages, please follow the procedure explained in "Choices available to you regarding collection, use and distribution of your information" below. We will implement your request within a reasonable time after we receive it.
• Sweepstakes, activities, events and promotions. We use your information to allow you to participate in sweepstakes, contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your information. We suggest that you read any such rules carefully.
• Business Purposes. We use your information for data analysis, audits, security and fraud monitoring and prevention (including with the use of closed circuit television, card keys, and other security systems), developing new goods and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

We may also disclose your information as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the Company, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

In addition to the specific uses described above, we may use your information to provide you with the Services and to maintain our business relationship, including by enhancing the safety and security of our Services (e.g., troubleshooting, data analysis, testing, system maintenance, and reporting), providing customer support, sending service and other non-marketing communications, monitoring and analyzing trends, and conducting internal research and development.

4. DATA SECURITY AND RETENTION

We implement and maintain reasonable security, technical, administrative and physical measures in an effort to protect against the loss, misuse or alteration of information that we have collected from you. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. If you have reason to believe that your interaction with us is no longer secure, please immediately notify as explained in "Choices available to you regarding collection, use and distribution of your information" below.

We retain your information for as long as is reasonably necessary for the purposes specified in this Policy. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products.

5. TO WHOM YOUR INFORMATION MAY BE DISCLOSED

As a general rule, we will not disclose any of your information except as set forth below.

• With our affiliated or subsidiary companies in order to better serve you and to offer you worthwhile products and services.
• With professional advisors, such as auditors, law firms, or accounting firms.
• Third parties in connection with or anticipation of an asset sale, merger, or other business transaction, including in the context of bankruptcy.
• With vendors or other service providers who help us run our Services or perform other services on our behalf (e.g., e-mail delivery, mailing list management, analysis, optimization services, etc.). These companies are only allowed to retain, use and disclose your information for the specific task they've been hired to do and are required to keep your information confidential and secure.
• For legal-related purposes (if necessary), including disclosures in connection with a lawsuit or legal investigation, court order, governmental inquiry, enforcement of legal rights (e.g., contract terms, intellectual property rights, etc.), fraud investigation, safety issue, or other similar matter.
• We may also disclose information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the this Policy or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, users of our Online Services, or anyone else that could be harmed by such activities. We may disclose or access information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

6. CHOICES AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION

If you choose not to register or provide your information to us, you can still use most of Services, but you will not be able to access areas or use features that require registration.

You may also contact us or tell us your preferences by:

• Filling out this form.
• Sending an email to opt-out@equitylifestyle.com.
• Calling us toll free at 877-570-2267.
• Writing us at Equity LifeStyle Properties, Inc., Two North Riverside Plaza, Suite 800, Chicago, IL 60606, Attn: Privacy

When you contact us, please be prepared to provide the following information for each individual:

• First name, middle initial and last name
• Address, city, state and ZIP code
• Telephone number (if applicable)
• E-mail address (if applicable)

7. CHILDREN’S PRIVACY

Children under the age of 13 are not permitted to use the Online Services. We do not intentionally collect or share personal information about users under the age of 13. In addition, we will not send any direct email offers to users who indicate they are under the age of 13. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.

8. UPDATES TO POLICY

From time to time, we may change this Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. The "Last Updated" legend at the top of this page indicates when this page was last revised. Any changes will become effective when we post the revised Policy. If we make material changes to the way in which we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. Your use of the Services following these changes means that you accept the revised Policy. If you do not agree to any updates to this Policy please do not continue using or accessing the Services.

9. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

This section applies to you only if you are a California resident ("resident" or "residents"). For purposes of this section, references to "personal information" shall include "sensitive personal information," as these terms are defined under the California Consumer Privacy Act ("CCPA").

Processing of Personal Information

Over the past 12 months, we have collected and disclosed the following categories of personal information and sensitive personal information (denotated by *) from or about residents and guests:

Category	Categories of Recipients
Identifiers such as name, phone number, mailing address, email address, IP address, date of birth, driver’s license or other government-issued identification data, social media account ID, and names of family members. This information is collected directly from you and your device.	Service providers, including for cloud storage, customer support and marketing With third parties for their own marketing purposes Affiliates
Personal information categories listed in the California Customer Records statute such as name, address, telephone number, driver’s license* or state identification card number*. This information is collected directly from you and your device.	Service providers, including for cloud storage, customer support and marketing With third parties for their own marketing purposes Affiliates
Characteristics of protected classifications under California or federal law such as sex (including gender identity*) and age. This information is collected directly from you.	Service providers, including for cloud storage, customer support and marketing Affiliates
Commercial information such as records of products or services purchased, credit and debit card number, or other payment data and financial information. This information is collected directly from you.	Service providers, including for cloud storage, customer support and marketing Affiliates
Internet or other similar network activity information, such as your information browser and device data, app usage data, data collected through cookies, pixel tags, and other technologies. This information is collected directly from you and your device.	Service providers, including for cloud storage, customer support and marketing Affiliates
Geolocation data such as IP address. This information is collected directly from your device.	Service providers, including for cloud storage, customer support and marketing Affiliates
Audio and visual information such as your social media profile picture and images, video, and audio data collected via security cameras located at our properties. This information is collected directly from your social media platforms and from your visits to our properties.	Service providers, including for cloud storage, customer support and marketing Affiliates
Inferences drawn from other personal information such as profile reflecting your preferences. This information is collected directly from you and your device.	Service providers, including for cloud storage, customer support and marketing Affiliates
Government Identifiers* such as driver’s license or state identification card. This information is collected directly from you.	Service providers, including for cloud storage, customer support and marketing Affiliates
The contents of your mail, email, chats, and text messages*. This information is collected directly from you via your interactions with us.	Service providers, including for cloud storage, customer support and marketing Affiliates

The specific business or commercial purposes for which we collect your personal information and the categories of sources from which we collect your personal information are described in the sections above "How We Collect Your Information and Use of Your Information." We only use and disclose sensitive personal information for the purposes specified in the CCPA. The criteria we use to determine how long to retain your personal information is described in the section above "Data Security and Retention."

SALES AND SHARING OF PERSONAL INFORMATION
We do not have actual knowledge that we "sell" or "share" (as those terms are defined under the CCPA and used throughout this section) personal information of guests or residents under 16 years of age.

However, we do sell or share certain categories of personal information and, in the past 12 months, we have sold or shared the following categories of personal information about guests or residents: internet or other similar network activity information, such as your information browser and device data, app usage data, data collected through cookies, pixel tags, and other technologies. We sell or share this information with our advertising service providers, who may use it to target advertisements to you online. You can exercise control over the use of these tracking technologies. See the section on Cookies in this Policy. In addition, to opt-out of the "sale" or "share" of personal information, you can click here: Do Not Share and Sell My Information.

Rights under the CCPA
If you are a California resident, you may have the rights listed below in relation to personal information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

• Request we disclose to you free of charge the following information covering the 12 months preceding your request:
• the categories of personal information about you that we collected, disclosed for a business purpose, sold, or shared;
• the categories of sources from which the personal information was collected;
• the business or commercial purposes for collecting, selling, and sharing personal information about you;
• the categories of third parties to whom the personal information about you was disclosed for a business purpose, sold, or shared; and
• the specific pieces of personal information we collected about you;
• Request we delete personal information we maintain about you, unless the CCPA recognizes an exception;
• Request we correct inaccurate personal information we maintain about you;
• Direct us not to sell or share your personal information. To exercise this right, please use the following form: Do Not Share and Sell My Information.
• Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or deny goods or services to you when you exercise your rights under the CCPA.

You may exercise any of these rights by contacting us using the information provided above in "Choices Available to You Regarding Collection, Use and Distribution of Your Information." We aim to fulfill all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay. We may need to collect information from you to verify your identity, such as your name, address, telephone number, and e-mail address, before providing a substantive response to the request. You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

10. ADDITIONAL INFORMATION FOR RESIDENTS OF OTHER U.S. STATES

If you are a California resident, please see the section above, "Additional Information For California Residents," for information on your rights in relation to information that we have collected about you. If you are a resident of another U.S. state, depending on the state you live in, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law, including in the event you reside in a state that does not currently grant you these rights.

• You may have a right to request that we confirm whether we process information about you and give you access to that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment.
• You may have a right to request that we delete information we maintain about you.
• You may have a right to request that we correct inaccurate information we maintain about you.
• You may have a right to opt-out of the processing of your information for the purposes of targeted advertising, the profiling of your information in furtherance of decisions that produce legal or similarly significant effects, and/or the sale of your information (as all such terms and concepts are defined under applicable law). For information on how we process opt-out preference signals, see the section above "How We Collect Your Information." Further, for information on how we disclose your information with third parties, please see the section above titled "To Whom Your Information May Be Disclosed."

You may exercise any of these rights by contacting us using the information provided above in "Choices Available to You Regarding Collection, Use and Distribution of Your Information." We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your name, address, telephone number, and e-mail address, before providing a substantive response to the request. Depending on your location, you may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

In addition, you may have the right to appeal our decision regarding a request related to these rights by contacting us using the information provided below. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.