General Policies:

• Check In Time: 12:00 PM
• Check Out Time: 11:00 AM
• Minimum Check In age is 18 years old.
• Guests aged 12 years old and under at the time of check in are considered children.
• Pets are allowed.

Reservation & Payment Policies: 

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• Rates based on 4 people (2 adults/2 children).
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (800) 548-9981.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Deposit and Payment Schedule:

Daily

• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.

1 to 3 Months

• One month deposit, not to exceed $750.00  is due at time of reservation.
• Balance due on reservation start date.

4 to 5 Months

• One month deposit, not to exceed $750.00, is due at time of reservation.
• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

6 months or longer

• One month deposit, not to exceed $750.00, is due at time of reservation.
• 50% of balance due on reservation start date.
• 25% of balance due on 1st day of 2nd month of reservation.
• Final balance is due on 1st day of 3rd month of reservation.

Annual

• Park Model/Tied Down units - One month deposit is required for new guests.
• RV annuals - One month deposit is required.
• Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file.
• The method of payment for deposits is credit or debit card. If deposit is made in person, cash and/or check are acceptable.

Cancellation and Refund Policy:

In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.

No refunds will be issued for early check-out.  

• RV campsites: We allow full refunds for cancellations up to 48 hours prior to your arrival date for daily and weekly reservations. 
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations. 
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
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Long Term Stays

• For reservations of one month or more, full refund of your reservation deposit will be given for cancellations made sixty (60) days in advance of the original arrival date.
• For cancellations received less than sixty (60) days from arrival date, the deposit amount will be held on account for a future stay.
• The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in.
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.
• No refunds for early departure.

Rental Unit Policy:

• $200 deposit secured with a credit card is required. Your deposit becomes a refundable security deposit after checkout.
• A walk through will be made to determine if any charges against the security deposit will be made.
• Should any charges be made against your deposit, they will be made in writing within 15 days.
• Refunds will be credited back to the credit card within 30 days.
• Cancellations made more than 30 days prior to scheduled arrival will be charged $62.50.
• Cancellations made less than 30 days prior to scheduled arrival will be charged $250.00.