Policies

General Policies:

• RV check in: 12 noon
• Rental check in: 4 p.m.
• Check out: 11 a.m.
• Minimum check in age is 18 years old.
• Guests aged 12 years old and under at the time of check in are considered children.
• Pets are allowed except in select rentals.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (800) 255-3069.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Reservation & Payment Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• Prices and site type are subject to availability.
• Displayed rates and package prices are subject to change.
• Site assignments cannot be guaranteed.
• The maximum amount of persons on a site is 6 total (including children). Guests who have more than 6 persons will need to purchase an additional site.
• A $4 resort fee applies to all reservations less than 30 days.
• A $30 cleaning fee applies to all Rental Reservations.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Cancellation and Refund Policy:

• If a RV/Tent site reservation is cancelled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within 7 days of arrival are not eligible to receive a refund.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check out.
• No shows are subject to a penalty of the equivalent of the Itinerary Total.

Helpful Information:

• WiFi Hotspot located in the Lodge.
• Linens have been provided for your convenience. If used, a convenience fee of $15 will be applied to your stay. The fee can be prepaid at the time of check in. Linen packages include bedding and towels for 2 or 4 (depending on accommodations).