General Policies & Information

Check-in/Check-out & Hours

• Campsite check-in: 10 a.m.
• Campsite check-out: 12 noon
• Rental check-in: 4 p.m.
• Rental check-out: 11 a.m.
• Same day reservations must check in by 6 p.m.
• Winter Office Hours: 10 a.m. - 6 p.m.
• Pool Hours: Tuesday - Saturday 10 a.m. - 7p.m.
• Minimum check-in age is 18 years.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Pet Policy

• Leashed pets are always welcome on the campground and in designated rentals.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

After Hours Arrival

• Members: contact our Resort Services Department at (541) 593-8494 for late arrangements.
• Non-Members: contact our Reservation Department at (877) 864-2728.

Reservation & Payment Policy

• Campsites are not pre-assigned and are first come, first served.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• Prices and site type are subject to availability.

Non-Members

• Maximum 6 persons per site. More than 6 persons will require rental of an additional site.
• Extra vehicles (over 1 passenger vehicle) are charged $10 per vehicle, per night.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Rates based on 4 people (2 adults/2 children).

Members

• Your credit card will be charged prior to arrival for rental reservations.
• Maximum 10 persons per site. More than 10 persons will require rental of an additional site.
• Members are allowed 2 passenger vehicles. Each vehicle must be driven by a card-carrying member. Extra vehicles are charged $10 for the car and driver.

To make changes to your reservation:

• Non-Members: call our Reservation Department at (541) 593-8494 and specify that you booked your reservation online.
• Members: call our Reservation Department at (800) 288-7245 or log in on ThousandTrails.com and use the “Current Reservation” option to change or cancel your reservation. Changes or cancellations on the first day of the reservation can only be made via phone.

Cancellation & Refund Policy

• No shows in rentals are subject to penalty of the equivalent of the Itinerary Total.
• No shows in campsites are subject to a penalty of $32.
• No refunds will be issued for early check out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

Campsite Services & Information

• We have no sewer hook-up sites and very limited 50amp sites.
• USPS no longer delivers to the Bend-Sunriver campground. We accept RV parts and medical supply deliveries only. These parts and supplies must be delivered by UPS/FedEx with pre-approval from the Ranger Station (fee: $5 per package). For all other deliveries, please use general delivery at the Sunriver post office (zip code 97707).