Policies

Policies & General Information

• Check-in: 1 p.m.
• Check-out: 12 noon

• Pets are allowed.
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
• Upon check-in, you may be asked to provide valid identification along with proof of insurance and registration for your camper. 
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrivals, please go to front door where there will be a packet with your name on it. Inside is a map showing your site and other information such as WiFi and bathroom codes. Please check-in after 8 a.m. the next morning.

Reservation & Payment Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• If a RV/Tent site reservation is cancelled at least two days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within seven days of arrival are not eligible to receive a refund.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check-out.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Helpful Information:

• For reservations of one month or longer, a full refund of your reservation deposit will be made for notification made forty-five (45) days in advance of original arrival date.
• The only exception to our refund policy is a death or a documented major family medical emergency, which will entitle the guest to a full refund of the deposit if the cancellation is made prior to check-in.
• Refunds are allowed with a 30-day cancellation notice for any days over holidays.
• Cancellations over a holiday time will require 30 days notice to avoid a penalty.
• If your pet demonstrates aggressive behavior, you may be asked to leave the resort.