Policies & General Information

• Check-in: 12 noon
• Check-out: 12 noon

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
• Pets are allowed.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (760) 345-2236.

Reservation & Payment Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• If a RV/Tent site reservation is cancelled at least 2 prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within seven days of arrival are not eligible to receive a refund.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• Prices and site type are subject to availability.
• No refunds will be issued for early check-out.

Helpful Information:

• No member or guest mail is received or dispersed at Thousand Trails Palm Springs. You may receive mail at a Post Office in care of General Delivery, Thousand Palms, CA 92276 (760) 343-3428. To contact any Post Office call 800-ASK-USPS (276-8777)
• UPS & FED EX delivers packages directly to your site if a site number is provided on the address label.
• There is a package handling fee based on the size of the package: $3 (small size), $5 (medium size), $10 large.