Policies

General Policies:

• Check In Time: 12 noon
• Check Out Time: 12 noon
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf
• Pets are allowed.
• Rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (800) 680-0144.

Reservation Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• To make changes to your reservation, please call (877) 864-2728 and specify that you booked your reservation online.
• If a RV/Tent site reservation is cancelled at least two days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within seven days of arrival are not eligible to receive a refund.
• A 14 day limit on guests apply.
• Rates are based on a party of two.
• No shows will forfeit the deposit.
• A $50 utility deposit is required for stays of 30 days or more.
• For reservations of one month or longer, a full refund of your reservation deposit will be made for notifications made 45 days in advance of original arrival date.
• For cancellations received less than 45 days prior to arrival, the deposit amount will be held in account to be used anytime within the next 12 months.
• The only exceptions are a documented major family medical emergency or death, which will entitle a guest to a full refund prior to check in.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Helpful Information:

• Guests staying at PSO have access to the following amenities located at the adjacent Date Palm Country Club:
• Exercise Room
• Library
• Pro Shop
• Driving Range
• Tennis Courts
• 18 Hole Executive Golf course (discounted rate for PSO guests)
• Restaurant