Policies

General Policies:

• Check-in Time: 12 noon
• Check-out Time: 12 noon
• Rentals Check-in Time: 4 p.m.
• Rentals Check-out Time: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your unit. Members should also have their membership card on hand.
• Minimum Check-in age is 21 years old
• Leashed pets are always welcome on the property, but may not be allowed in specific rentals. We do not allow pets in some accommodation types; however, we do allow service animals and a service animal may have stayed in the unit.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728
• During the winter off-season, late check-ins after 9:00 PM must call (940) 683-3016 prior to arrival.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Reservation & Payment Policies:

• Your credit card will be charged one night rack rate prior to arrival.
• Balance due on reservation start date.
• Prices and site type are subject to availability.
• A $100 refundable security deposit on a major credit card is required upon check in of your rental unit. You are responsible for damages to the unit and its contents as well as to the cleanliness of the unit.
• If any items require repair or replacement, or if excess cleaning is required, the security deposit will not be refunded and you may incur additional charges for replacement cost due to the nature of the damages.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Cancellation and Refund Policy:

• If a RV/Tent site reservation is cancelled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
• If a rental reservation is cancelled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
• Rental reservations that are cancelled within 7 days of arrival are not eligible to receive a refund.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check out.

Helpful Information:

• All golf carts & recreational vehicles must register at the Ranger station. The cost will be $15.00 per year and is good at any Thousand Trails location. Drivers must have valid driver licence to drive on the park. No exceptions.
• Linens have been provided for your convenience. If used, a convenience fee of $15 will be applied to your stay. The fee can be prepaid at the time of check in. Linen packages include bedding and towels for 2 or 4 (depending on accommodations).
• Two cars are allowed per site reserved. Additional cars will be charged $5 per car.
• We do not promise any specific site for your reservation. All RV sites are first come, first served.
• We have a limited number of 50 amp sites.