General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• RV Site/Rental check-in: 3 p.m.
• RV check-out: 12 noon
• Rental check-out: 11 a.m.
• Minimum check-in age is 21 years.
• Guests aged 18 years and under at the time of check-in are considered children.
• Business Office Hours: Sun – Sat, 8 a.m. - 5:30 p.m.
• Store Hours: Sun – Sat, 8 a.m. - 5:30 p.m.
• Quiet Hours: 10 p.m. - 8 a.m.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office to inquire about availability.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information.

Reservation & Rates

• Mandatory two night reservations required for weekends and 3 nights for holidays.
• Single night midweek campsite reservations may be booked.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Deposit & Payment Schedule

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Daily/Weekly Stays

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

Extended Stays

• For all stays of one month or longer, a one month deposit up to a maximum deposit of $750 is required at the time of reservation. See below for information about remaining balances.
• Electricity is an additional charge.

1 to 3 Months

• Balance due on reservation start date.

4 to 5 Months

• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

6 Months or longer

• 50% of balance due on reservation start date.
• 25% of balance due on 1st day of 2nd month of reservation.
• Final balance is due on 1st day of 3rd month of reservation.

Annual

• Park Model/Tied Down camper: one month deposit is required for new guests.
• RV annuals: one month deposit is required.
• Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file.
• The method of payment for deposits is credit or debit card. If a deposit is made in person, cash and/or check are acceptable.

Cancellation & Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Pet Policy

• Pets are allowed.
• Breed Restrictions apply.
• Due to county law pitbulls are not permitted.
• Two (2) pets max per site.
• Pets must always be on a leash.
• Please clean up after pets and do not leave unattended on site.
• Pets permitted in select rentals.
• Pet policy for rental accommodations: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

WiFi

• Pay by the day, week or month for WiFi at camp site or rental.

Campground Services & Information

• Cabin rentals do not include linen such as sheets, towels, or blankets. Linen packs are available for a one-time additional charge of $15 per bed; pack includes one set of sheets, a towel set, and a blanket.
• Cable TV: Free & included on RV sites and in rentals.
• RV Storage: $138+ per month. Only available to guest with reservations.
• Golf Carts: No golf carts allowed
• Fishing License: No fishing on site.
• Horseback Riding: No horseback riding.
• Speed limit is 5 mph on side roads & 10 mph on main roads
• No work trucks, heavy equipment, or commercial equipment is permitted at the resort.
• Older RVs over 10 years must be approved by the resort manager.