General Policies & Information

• Policies subject to change without notice.

Hours

• Check-in: 2 p.m.
• Check-out: 11 a.m.

Check-in/Check-out

• Minimum check-in age is 55 years.
• Guests aged 18 years and under at the time of check-in are considered children.
• A two-hour early check-in and/or two-hour late check-out may be available for an additional fee. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

Reservation & Rates

• Mandatory two night reservations required for weekends and 3 nights for holidays.
• Single night midweek campsite reservations may be booked.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Deposit and Payment Schedule

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Daily/Weekly Stays

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

Extended Stays

• For all stays of one month or longer, a one month deposit up to a maximum deposit of $750 is required at the time of reservation. Balance due on reservation start date.

Cancellation and Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay. The only exception is a death or documented major family medical emergency, which will entitle the guest to full refund of the deposit if the cancellation is made prior to check-in. Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.

Pet Policy

• Leashed pets are always welcome at the resort.
• Pets are allowed in restricted areas only.
• No vicious breeds of dog.

Campground Services & Information

• We are an aged qualified resort; one person must be at least 55 years of age. All other persons must be 40 years of age or older (80% rule applies.)
• 14 day limit for guests with children.
• Rates are based on party of two.
• Fee for extra guests is $2 per person, per day.
• Countryside has limited parking availability and we are unable to accommodate RVs towing additional flatbeds, stackers, or box trailers. Guests arriving with these types of vehicles will regrettably be turned away, as the resort does not have sufficient space to accommodate them. We kindly ask all guests to plan accordingly to ensure a smooth and enjoyable stay.