General Policies & Information

• Policies subject to change without notice.

Hours

• Campsite check-in: 12 noon
• Rental check-in: 4 p.m.
• RV/Rental check-out: 11 a.m.
• Business office: Mon - Fri: 8:30 a.m. - 5:30 p.m., Sat: 8:30 a.m. - 5 p.m., Sun: 10 a.m. - 5 p.m.
• Quiet hours: 10 p.m. - 8 a.m.
• Pool: closes at 5 p.m. daily

Check-in/Check-out

• Minimum check-in age is 18 years.
• Guests aged 12 years and under at the time of check-in are considered children.
• A two-hour early check-in and/or two-hour late check-out for your reservation may be available for an additional fee. If interested in either option, contact the management office in advance of your arrival to inquire about availability. Early check-in/late check-out not available at all locations.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information.

Reservations & Rates

• Mandatory two night reservations required for weekends and 3 nights for holidays.
• Single night midweek campsite reservations may be booked.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Deposit & Payment Schedule

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Daily/Weekly Stays

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

Extended Stays

• For all stays of one month or longer, a one month deposit up to a maximum deposit of $750 is required at the time of reservation. See below for information about remaining balances.

1 to 3 Months

• Balance due on reservation start date.

4 to 5 Months

• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

6 Months or longer

• 50% of balance due on reservation start date.
• 25% of balance due on 1st day of 2nd month of reservation.
• Final balance is due on 1st day of 3rd month of reservation.

Annual

• Park Model/Tied Down camper: one month deposit is required for new guests.
• RV annuals: one month deposit is required.
• Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file.
• The method of payment for deposits is credit or debit card. If a deposit is made in person, cash and/or check are acceptable.

Cancellations & Refunds

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Rentals Policy

• A 3-day minimum stay reservation is required for rentals.
• $200 deposit secured with a credit card is required. Your deposit becomes a refundable security deposit after checkout.
• A walk through will be made to determine if any charges against the security deposit will be made.
• No refunds for early departure.

Pet Policy

• Pets are allowed except in select rentals.
• No aggressive breeds.
• Two (2) pets max per site
• Please clean up after pets and do not leave unattended on site.
• Pets are permitted in select rentals, please check rental tab for more information.
• Pet policy for rental accommodations: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.
• No cages or fencing/pens are permitted on site.

WiFi Availability & Associated Fees

• Free WiFi hotspot at the RV Clubhouse Café and Tiki Bar. WiFi service is available at the rental or RV site from Spectrum Internet for an additional charge.
• Paid WiFi available on RV sites for $4 per day/ $35 per month.

Campground Services & Information

• Tent Camping: No tenting camping allowed on RV sites. Five (5) designated sites for tents only.
• Cable: Included for free on RV sites & in rentals.
• Honey Wagon: No honey wagon service
• Tow Trailer Rules: Tow trailers are not permitted on RV sites. They can be kept in storage.
• Tow Trailer Storage Pricing: $10 per day/ $35 per week/ $80 per month.
• RVs older than 15 years must be approved by the resort prior to check-in.